Refund policy
Return & Refund Policy – KineticCuff
At KineticCuff, we are committed to providing quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.
1. General Policy
All sales are final. We do not offer returns or refunds for change of mind, incorrect sizing, or accidental orders.
2. 30-Day Shipping Warranty (Refund Eligibility)
A refund is only available if you purchased the optional 30-Day Shipping Warranty at checkout.
If you have purchased this warranty, you may request a refund only under the following condition:
- Your order has not been shipped within 30 days from the date of purchase.
Once verified, you will be eligible for a full refund for the product under the warranty terms.
3. How to Request a Refund (Warranty Orders Only)
If your order qualifies, please contact our support team with:
- Your full name
- Order number
- Email used at checkout
Email: shldrrelief@gmail.com
4. Non-Refundable Situations
Refunds will not be issued for:
- Orders without the 30-Day Shipping Warranty
- Packages already shipped
- Delays caused by carriers after shipment
- Incorrect address provided at checkout
5. Order Responsibility
Customers are responsible for ensuring all shipping details are correct at the time of purchase. KineticCuff is not responsible for lost or delayed packages once an item has shipped.